T-Shirt (Drop Shoulder)

Last updated: 01/10/2025

LYVO (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website [www.lyvoclothing.com], purchase our products, or interact with us in any way.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with LYVO:

(a) Personal Information

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information (processed securely through third-party payment providers)

(b) Non-Personal Information

• Device information (browser type, IP address, operating system)
• Website usage data (pages viewed, time spent, clicks, etc.)
• Cookies and tracking technologies (to improve site performance and personalization.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Provide customer service and respond to inquiries
• Send updates, promotions, and marketing (if you have opted in)
• Improve our website, products, and customer experience
• Comply with legal obligations and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service providers (e.g., payment processors, shipping carriers, website hosting)
• Legal authorities if required by law or to protect our rights
• Marketing tools (only if you have opted in to receive marketing communications.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences
• Track website performance
• Personalize your shopping experience

You can disable cookies in your browser settings, but some site features may not work properly without them.

5. Data Security

We take reasonable steps to protect your information with secure systems, encryption, and limited employee access. However, no online transmission is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access and request a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data
• Opt out of marketing emails at any time (unsubscribe link provided)
  

7. Children’s Privacy

Our website is not intended for individuals under 13 years of age. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

LYVO

📧 Email: support@lyvoofficial.com

🌐 Website: [www.lyvoclothing.com]

Last updated: 01/10/2025

Welcome to LYVO (“we,” “our,” “us”). By accessing or using our website [www.lyvoofficial.com], you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site.

1. Use of Website

• You must be at least 13 years old to use our website.
• You agree not to misuse our website, attempt to hack it, or engage in any illegal activities.
• We reserve the right to refuse service to anyone at any time.

2. Products & Pricing

• All prices are listed in [AUD or your chosen currency] and include applicable taxes unless otherwise stated.
• We reserve the right to change prices, descriptions, or availability without notice.
• Product colors may vary slightly depending on your device screen.

3. Orders & Payments

• Orders are only confirmed once payment is successfully processed.
• We accept payments through secure third-party providers (e.g., PayPal, Stripe, credit/debit cards).
• By placing an order, you confirm that the information you provide is accurate and complete.

4. Shipping & Delivery

• Shipping times are estimates only and not guaranteed (see our Shipping Policy).
• LYVO is not responsible for delays caused by carriers, customs, or factors beyond our control.

5. Returns & Exchanges

• Returns and exchanges are subject to our Returns & Refunds Policy.
• Items must be unworn, unwashed, and in original condition with tags.

6. Intellectual Property

• All designs, logos, images, and content on this website belong to LYVO.
• You may not reproduce, distribute, or use our materials without written permission.

7. Limitation of Liability

• LYVO is not liable for any indirect, incidental, or consequential damages from using our site or products.
• Our maximum liability is limited to the value of the product you purchased.

8. Governing Law

• These Terms are governed by the laws of New South Wales, Australia.
• Any disputes shall be resolved in courts located in New South Wales.

9. Contact Us

For questions about these Terms & Conditions, contact us at:

📧 support@lyvoofficial.com

Last updated: 01/10/2025

At LYVO, we want you to receive your order quickly and safely. This Shipping & Delivery Policy explains how we handle orders, shipping times, and delivery expectations.

1. Order Processing

• Orders are processed within 1–3 business days after payment is received.
• Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Options & Costs

• Shipping costs are calculated at checkout based on your location and chosen method.
• We currently ship within [Australia and internationally / specify countries].
• Free shipping may be offered during promotions or above certain order amounts (if applicable).

3. Delivery Times (Estimated)

• Domestic (Australia): 3–7 business days
• International: 7–21 business days (depending on destination and customs)

Note: Delivery times are estimates only and may vary due to courier delays, customs checks, or unforeseen circumstances.

4. Tracking Your Order

• Once your order has shipped, you’ll receive an email with tracking details.
• Tracking may take 24–48 hours to update after dispatch.

5. Lost, Damaged, or Delayed Packages

• LYVO is not responsible for delays caused by carriers, incorrect addresses, or customs.
• If your package is lost or damaged, please contact us at support@lyvoofficial.com and we’ll assist you in resolving the issue.

6. Customs & Import Fees (International Orders)

• International customers are responsible for any customs duties, taxes, or import fees required by their country.

7. Contact Us

If you have questions about shipping or delivery, please reach out to us at:

📧 support@lyvoofficial.com

Last updated: 01/10/2025

At LYVO, we want you to love your purchase. If for any reason you’re not satisfied, we’ve made our Returns & Refunds process simple and transparent.

1. Eligibility for Returns

To qualify for a return or exchange:

• Items must be returned within 14 days of delivery.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Proof of purchase (order confirmation or receipt) is required.

Non-returnable items include:

• Sale or clearance items
• Gift cards
• Items marked “Final Sale”

2. Return Process

1. Contact us at 📧 support@lyvoofficial.com with your order number and reason for return.
2. We will provide instructions and the return address.
3. Ship the item back to us in secure packaging.

Please note: LYVO is not responsible for items lost or damaged during return shipping. We recommend using a tracked service.

3. Exchanges

• Exchanges are subject to product availability.
• If the requested item is unavailable, we will issue a refund or store credit instead.

4. Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days back to your original payment method.
• Shipping costs are non-refundable, unless the item was faulty or incorrect.

5. Faulty or Incorrect Items

If you receive a defective or wrong item:

• Contact us within 7 days of delivery.
• We will arrange a replacement or full refund, including shipping costs.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• In such cases, LYVO will cover the cost of return shipping.

7. Contact Us

For any questions about returns or refunds, please reach out:

LYVO

📧 support@lyvoofficial.com

🌐 [www.lyvoclothing.com]